FAQ
Quick answers about home visits and online care.
General
What conditions do you treat?
I have an extensive background in rehab for neurological (stroke, Parkinson’s, MS, traumatic brain injury), respiratory (COPD, IPF, bronchiectasis and others), and general physical impairments. I also treat MSK pain, soft tissue injuries, arthritis, and support post-surgical recovery.
Where do you cover?
Home visits across North London (e.g., Barnet, Finchley, Enfield, Hampstead and nearby). If you’re unsure if I cover your area, ask and I’ll confirm.
Are you HCPC registered?
Yes — I’m HCPC registered (reg number PH134533) and fully insured as a member of the Chartered Society of Physiotherapy.
Appointments & Booking
How do I book?
Tap any “Book Now” button or use the contact form. You'll get a free 10–15 minute intro call, then a Stripe payment link to confirm your booking, along with a consent form and appointment details.
How long are sessions?
Home visits: initial 75 mins; follow-ups 60 mins. Online: initial 60 mins; follow-ups 45 mins via secure video.
What’s your cancellation policy?
Please give 24 hours’ notice to reschedule or cancel. Charges may apply to late cancellations or missed appointments.
After booking
What happens after booking?
Once your appointment has been booked, you will receive a confirmation email with the date and time of your appointment. You may also be asked details of your living environment for service-providing purposes, such as if there is parking available or stairs leading to your home. These questions help Alex understand the environment and logistics of bringing physiotherapy equipment to your appointment.
What will my first appointment look like?
Your initial home-visit consultation will last approximately 75 minutes and is designed to give Alex a clear understanding of your condition, your lifestyle and what you would like to achieve from physiotherapy. 1. Understanding your history — Alex will discuss your medical history and the history of your current problem, including when it started, how it affects you and any previous treatment you may have received. 2. Understanding your lifestyle — He will ask about your day-to-day activities, exercise tolerance, work, hobbies and other lifestyle factors. 3. Assessment — Alex will discuss what has brought you to physiotherapy and what you would like help with, then carry out a physical assessment. This may include tests of your movement, range of motion, strength, balance and other relevant assessments. 4. Discussing your goals — Once the assessment is complete, Alex will talk through his findings with you and discuss your expectations and goals for physiotherapy. 5. Your personalised plan — Finally, Alex will create a tailored treatment and rehabilitation plan based on your assessment, lifestyle and goals. He will explain the next steps clearly and ensure you feel confident about your treatment journey.
What equipment does Alex bring?
Equipment depends on your individual needs. Alex may bring: • Therapy table • Resistance bands • Physical testing tools • Blood pressure machine • Pulse oximeter • Electrotherapy machine • Medical-grade cleaning products for infection control
Home Visits
What should I prepare for a home visit?
Clear a small safe space, wear comfortable clothing, and have any recent clinic letters or medication lists to hand. I bring essential equipment and follow infection-control standards.
Do you charge for travel?
Travel within my normal coverage is included. For addresses further out, I’ll confirm any small travel supplement in advance.
Online
What do I need for online sessions?
A device with camera and a stable internet connection. I’ll send a secure video link. Try to position the camera so I can see you moving clearly.
Pricing, Insurance & Admin
How do I pay?
Secure card payment via Stripe or a bank transfer. You’ll receive a receipt and invoice automatically.
Do you accept private medical insurance?
I’m a private practice and can provide invoices/receipts for you to claim back if your insurer allows self-pay reimbursement. Please check your policy.
Is my data secure?
Yes. Records are stored in a GDPR-compliant system (Cliniko) with appropriate access controls. I only keep information necessary for your care.
Still unsure which appointment is right for you? Ask a question