Privacy Policy

Who We Are

Ask Alex Physiotherapy provides specialist neurorehabilitation and general physiotherapy services through home visits, in-clinic sessions, and online consultations. Based in Barnet, London.

What Information We Collect

• Personal details – name, email, phone, address, emergency contacts.
• Medical information – health conditions, medications, symptoms, GP/consultant details.
• Technical information – IP address, browser data, and basic analytics via Squarespace.

How We Use Your Information

• To provide physiotherapy services.
• To maintain accurate medical records.
• To communicate regarding appointments or services.
• To comply with legal and regulatory obligations.

Lawful Basis for Processing

• Consent
• Contractual necessity
• Legal obligation (e.g., healthcare law)
• Legitimate interests

Data Security & Storage

Data is securely stored using encrypted digital systems accessible only by the treating physiotherapist (Alexander Vikentiou). Information is never shared unless required by law or with explicit consent.

Your Rights Under GDPR

• Access your data.
• Request correction or deletion.
• Object to or restrict data use.
• Complain to the ICO if you believe your data is mishandled.

Cookies & Analytics

Cookies and Squarespace analytics help us understand website use. These do not store personal data and can be managed via browser settings.

Third-Party Tools

We use trusted third-party tools for video consultations, email, or bookings — each compliant with its own data protection policies.

Data Retention

Medical records are retained for a minimum of 8 years in line with UK healthcare law. Enquiry data may be held for up to 12 months. Analytics data is anonymised.

Contact

For data enquiries, contact Ask Alex Physiotherapy at hello@askalexphysiotherapy.com or +44 7594 909 780.